About Discovery Management Group

Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing.

As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022–2027. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

Discover You Purpose with us at Discovery Villages at Castle Hills 

As Community Outreach Specialist, you’ll play an essential role in enriching the lives of seniors, building meaningful professional relationships, and making a difference every single day.

Your work directly supports community relations, sales activity, and referral generation that help achieve and exceed move-in and occupancy goals.

Your Role:

As the Community Outreach Specialist, you are responsible for building and sustaining a strong professional referral network while supporting sales initiatives that drive qualified leads, early move-ins, and high occupancy. You serve as an ambassador for the community, strengthening relationships with referral partners and positioning the community as a trusted choice for senior living.

Position Highlights:

• Status: FULL TIME
• Schedule: Monday- Friday - Weekends as Needed
• Location: 2500 Windhaven Parkway Lewisville TX 75056

What You’ll Do:

• Build and maintain a professional referral network to support sales and occupancy goals.
• Pre-qualify professional referral sources to determine their ability to generate qualified leads.
• Position business partnerships by emphasizing mutual value and shared outcomes.
• Identify and engage key decision-makers and influencers within the local market.
• Develop and maintain rapport with referral partners through professional, relationship-focused interactions.
• Plan and host events that bring referral partners into the community for presentations and tours.
• Manage event logistics, greet guests, and provide community tours as needed.
• Analyze referral source sales history to evaluate effectiveness and adjust outreach strategies to maximize ROI.
• Establish and manage a work schedule that supports marketing plan goals, presentations, follow-ups, and outreach activity.
• Partner with the Executive Director to develop and maintain a formal annual community relations marketing plan and budget.
• Maintain accurate, complete, and timely documentation of referral sources, contacts, and activity within Vitals CRM.
• Collaborate with community team members to meet and exceed benchmarks related to outreach activity, early move-ins, and sustained occupancy.
• Maintain current knowledge of community operations, competitors, and market trends to effectively communicate value and differentiate the community.
• Monitor local market activity to identify new referral opportunities and competitive changes.
• Notify corporate marketing of newsworthy events or human-interest stories for public relations opportunities.
• Stay current on industry trends through journals, newsletters, and professional publications.
• Participate in local associations and professional groups relevant to senior care and referral development.
• Protect the confidentiality of resident and prospect information at all times.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent required; college degree preferred.
• Two to three years of experience in senior living, healthcare, sales, or community outreach preferred.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to manage multiple priorities and maintain organized outreach and follow-up activity.
• Comfort using CRM systems and tracking outreach performance.
• Professional presence with the ability to represent the community positively in the marketplace.

Benefits You'll Enjoy:

• Competitive wages
• Early access to earned wages before payday!
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer match
• Paid training
• Opportunities for growth and advancement
• Company provided uniforms
• Employee Assistance Program

Why Join Us:

Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026!  A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members.

Our Culture & Values

So often, what brings people together is deeply rooted in who we are and what we stand for. And at Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY.

Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Agency Policy

We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.

Employment Scam Warning

We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.

Regulatory Compliance & Background Screening

Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access.

Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members.

Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: https://info.flclearinghouse.com.

JOB CODE: 1009953